Privacy Policy

Information We Collect

We may collect personal data such as:

• Full name and contact details (address, phone number, email)
• Account information and transaction history
• Identification documents (BVN, NIN, passport, driver's license)
• Device and usage data to improve your banking experience
• Employment and income information for credit assessment

How We Use Your Information

Your data is used to:

• Open and manage accounts
• Process financing and loan applications
• Fulfill regulatory requirements (CBN, NDIC, etc.)
• Respond to inquiries and provide customer support
• Deliver secure and efficient banking services
• Improve our products and services through analytics
• Prevent fraud and enhance security measures

Information Sharing

We do not sell or rent your data. We may share your information with:

• Regulatory bodies such as the Central Bank of Nigeria (CBN) and Nigeria Deposit Insurance Corporation (NDIC)
• Authorized partners and service providers strictly to fulfill lawful or service-related requirements
• Technology providers who help us deliver our digital banking services
• Credit bureaus for credit assessment purposes (with your consent)
• Law enforcement when required by law or to protect our legal rights

Data Security

We apply industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. Our security protocols include:

• 256-bit SSL encryption for all data transmission
• Secure data centers with restricted access
• Regular security audits and penetration testing
• Employee training on data protection best practices
• Multi-factor authentication for account access

However, no digital platform is entirely risk-free, and we urge users to take standard precautions such as keeping login credentials confidential and regularly updating passwords.

Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal data we hold
• Update or correct inaccurate information
• Request deletion of your data (subject to regulatory retention requirements)
• Restrict processing of your data in certain circumstances
• Opt out of marketing communications
• Data portability where applicable

You may exercise these rights by contacting us at info@oyanmfb.com or calling 08109213253.

Cookies and External Links

Our website uses cookies to enhance performance, analyze traffic, and personalize your experience. You can manage these through your browser settings. We may include links to third-party services, but we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Policy Updates

This privacy policy may be updated as needed to reflect changes in our practices, technology, or legal requirements. Any changes will be reflected on this page along with the effective date. Continued use of our services after updates implies your acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Us

If you have questions or need further clarification regarding this policy, please reach out to Oyan Microfinance Bank Limited: